Business SMS
Customers text before they call. TopVoip Business SMS lets your team send and receive text messages directly from your existing business number — so replies feel personal, fast, and fully professional, without handing out anyone’s personal cell number.
Key Features
- Text From Your Business Number — The same number customers already call becomes a texting line too.
- Two-Way Conversations — Send appointment reminders, updates, and quick answers, and receive replies right back into your system.
- Shared Team Inbox — Any team member can pick up a conversation without losing context.
- Notification Alerts — New messages surface immediately alongside missed-call notifications.
- Compliance-Aware Messaging — Built with TCPA opt-in/opt-out handling in mind, so outreach stays within the rules.
Why Businesses Choose TopVoip Business SMS
- Higher response rates — texts get read faster than calls or emails.
- One number for everything — customers don’t need a separate contact for texting.
- Team-wide visibility — no more “who texted the customer back?” confusion.
- Built-in compliance guardrails — opt-out handling is part of the system, not an afterthought.
How It Works
- Number activation — Your existing business number is enabled for two-way texting.
- Team setup — Staff are added to the shared inbox with the right permissions.
- Go live — Start sending confirmations, reminders, and replies the same day.
Ready to Text From Your Business Number?
Let’s get your team texting customers the same day — professionally, and on the record.
Start Texting Customers · info@topvoip.net
FAQ's
Can we keep using our current business number to text?
In most cases, yes — your existing number can be enabled for SMS as part of setup.
Is there a limit on message volume?
Limits depend on your plan; a TopVoip specialist can size the right option for your expected message volume.
How do we stay compliant when texting customers?
Business SMS includes opt-in/opt-out handling aligned with TCPA requirements, and we can walk your team through best practices during onboarding.
