Features

TopVoip brings your entire business communication stack together in one platform — calling, messaging, fax, and AI-powered automation — so your team can stay connected, productive, and responsive from anywhere. Every feature below is built into your system from day one, with no add-ons or hidden upgrades required.

One Platform, Every Communication Tool

• Business VoIP Phone Service — Reliable, feature-rich cloud phone systems that keep your business connected from anywhere in the U.S.
• Unified Communications — Bring voice, messaging, collaboration, and other communication tools together in one seamless platform.
• Business SMS — Send and receive text messages with customers using your business phone number for faster, more convenient communication.
• Business Fax — Send and receive faxes securely without the need for traditional fax machines or dedicated phone lines.
• AI-Powered Voice Agent — An intelligent AI agent that answers inbound calls, interacts naturally with callers, and can handle a wide range of business tasks automatically.

Calling & Communication Features

Call Handling & Routing

• Call Blocking — Block unwanted or nuisance calls to keep your business communications focused.
• Call Forwarding & Call Waiting — Never miss an important call with flexible forwarding and call-waiting options.
• Call Transfer — Move calls where they need to go with attended or blind transfer.
• Call Parking — Place calls on hold in a shared parking area so another user can easily retrieve them.
• Call Queues — Organize incoming calls and distribute them efficiently among available agents.
• Call Broadcasting — Deliver recorded messages or announcements to multiple destinations at once.
• Call Barge/Eavesdrop — Monitor active calls and step in to assist employees when needed.
• Call Recording — Record calls for quality assurance, training, compliance, and future reference.
• Call Detail Records (CDR) — Access detailed information about every call, including duration, destination, and status.
• Missed Call Notifications — Get notified the moment an important call is missed.
• Call Return — Automatically call back the last number that called your business.
• Redial — Quickly redial the most recent outgoing number.

Productivity, Voicemail & Collaboration

• IVR Menus — Create automated phone menus that direct callers to the right department or service.
• Conference Calling — Connect multiple participants for convenient business meetings and discussions.
• Music on Hold — Keep callers engaged with music or customized audio while they wait.
• Phrases & Announcements — Create customized greetings, prompts, and system messages.
• BLF & Presence — See extension availability and presence status at a glance.
• Smart Dashboard — Get a clear overview of your communication activity and system performance.
• Contacts — Manage business contacts conveniently within your phone system.
• Dial by Name — Let callers quickly reach employees by searching for their name.
• Speed Dial — Reach frequently called numbers using convenient shortcuts.
• Extension Paging & Intercom — Instantly page or communicate directly with a specific extension.
• Voicemail — Let callers leave messages when employees are unavailable.
• Voicemail Transcription — Receive voicemails in your inbox as sound files with a written transcription.
• Live Call Transcription — Transcribe and organize live conversations as they happen.
• Record a Message — Record personalized voice messages for use throughout your phone system.
• Wake-Up Call — Schedule automated wake-up or reminder calls.
• Do Not Disturb (DND) — Easily enable or disable DND to control incoming calls.

Fax & System Management

• Fax Server — Send, receive, and manage business faxes through your VoIP system.
• Extensions — Create and manage employee and department phone extensions.
• Gateways — Connect your VoIP system with external telephone networks and communication services.
• Destinations (DIDs) — Manage direct-inward-dialing numbers and route calls to the right destination.
• Dialplan Manager — Configure how calls are processed and routed throughout your system.
• Inbound & Outbound Routes — Control exactly how calls flow in and out of your business.
• Number Translation — Automatically standardize phone numbers for proper routing.
• Email Templates — Customize the automated email notifications your system sends.
• User Logs — Track user activity and system interactions for administration and auditing.

Why Businesses Choose TopVOIP

1. One system, every feature included — no piecing together separate tools for calling, fax, SMS, and AI.
2. Built-in reliability — redundant cloud infrastructure keeps your team connected when it matters most.
3. Scales with you — add extensions, numbers, or entire departments without new hardware.
4. Works everywhere your team does — desk phones, softphones, and mobile apps stay in sync.

Ready to See These Features in Action?

Talk to a TopVoip specialist about which features fit your business — no obligation, no pressure.

Get a Free Consultation · info@topvoip.net